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Contact

Contact DI33

Where to write to DI33, how quickly we answer, and how corrections are handled.

This is where you get in touch with the people behind DI33. We keep the process simple on purpose: a single address for everything to do with our video game reviews coverage, and a few notes below on how to make a message easy to reply to.

The inbox

[email protected]

One inbox, watched by the people who write here. No queue number, no autoresponder, no bot that closes your message after a week.

What we cannot do

There is a line between publishing about video game reviews and advising you personally, and we stay on the publishing side of it. That rules out account problems, disputes with third parties, and anything that depends on facts only you can see. See the legal notice.

Turnaround

Expect a reply inside a couple of working days for most things. Anything that needs verifying first runs slower, on the principle that a late answer beats a confident wrong one.

Flagging an error

If we published something inaccurate, say so plainly and point at the sentence. Corrections are handled under our editorial policy. You do not need to be polite about it, only specific.

How to write a useful message

Two sentences of detail save a week of going back and forth.

  • What you need, in one line. Everything else can come under it.
  • The address of the page in question, copied rather than paraphrased.
  • Browser, device and a screenshot if you are reporting something that looks broken.

Who answers

The person who replies is one of the named writers, not a support agent reading from a script. That is slower at busy times and better every other way.